Pulse Clinic
( case study )
A private clinic group in Warsaw wanted patients to feel calm from the door to the doctor. We designed the reception, the signs and the paperwork as one system.
- Client
- Pulse Clinic, Warsaw
- Services
- Retail, interior
- Year
- 2024
- Team
- 6 people, 20 weeks
( task )
Patients at Pulse got lost between floors and waited at the wrong desks. The reception looked like a bank counter, and the clinic's own staff called the signs a maze.
( solution )
One curved orange desk now faces the door, and round signs with plain arrows lead to every room. Letters, cards and forms use the same circle, so the visit feels like one place.
Results
-40%
questions about directions at reception
4.8
average patient rating, up from 4.1
20
weeks from the first walk-through to opening
“Patients find the right room on their own now, and our receptionists finally have time to talk.”
( next step )